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Return & Exchange
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Popular Searched Questions
What devices are compatible with Novoa chargers?
Our Novoa chargers are designed for MagSafe-compatible iPhones (12–16 series), AirPods with wireless charging cases, Apple Watches, and other Qi-enabled smartphones and earbuds. Always check the product page for full compatibility details.
How long will delivery take?
Standard UK delivery takes 2–5 business days, depending on your location. International shipping times vary. You’ll receive a tracking number via email once your order is dispatched.
Can I return or exchange my order?
Yes. We offer a 14-day return policy from the delivery date. Items must be unused and in original packaging. Please click on the return & exchange button to return your order.
Does the charger come with a power adapter?
Some models include a fast-charging USB-C power adapter, while others require one separately. Please refer to the product specifications listed on each page.
Do you ship internationally?
Yes, we ship worldwide. Delivery times and costs vary depending on the destination and will be calculated at checkout.
My charger isn’t working – what should I do?
First, ensure the device is compatible and properly aligned on the charging pad. If issues persist, please reach out to our customer support with your order number and a brief description of the issue.
Are your products covered under warranty?
All Novoa devices include a 1-year limited warranty against manufacturing defects. Damage due to misuse is not covered.
How can I track my order?
Once your order is shipped, we’ll email you a tracking number. You can also track your order anytime via the link in your confirmation email.
Any other questions?
We’re here to help. You can talk to us using the webchat on the bottom right of your screen.
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