MagFold Trio Dock

We aim to get your order dispatched and delivered as quickly and reliably as possible.

• Dispatch
  Most orders ship the next business day (Mon–Fri). If you order before the daily cut-off shown at checkout, we aim to dispatch the same business day.
  
• Your estimated delivery date is shown at the top of this page and at checkout (delivery dates are estimates and can vary slightly for remote areas).

Delivery (UK)
Standard UK Tracked: FREE

• Premium UK Tracked + Priority Handling (£3.99): moved to the front of the warehouse queue for faster pick & pack.

We’re here to help with anything, before or after you buy. We typically reply within 24 hours on weekdays.

For the fastest support, include

• Your order number
  
• The product name/variant (and your device model, if relevant)
  
• A quick description of the issue (photos help for faults/damage)

Order updates

You can track your order any time via the tracking link in your dispatch email. If tracking hasn’t updated or something looks off, message us and we’ll investigate with the courier.

To contact us, visit https://novoa.co.uk/pages/contact-us or press the floating chat bubble.

Most quick answers live on our FAQ page: https://novoa.co.uk/pages/faqs

You’ll find guidance on:

• Shipping, delivery estimates, and returns
  
• Orders (tracking, changes, cancellations)
  
• Product help (compatibility, charging behaviour, care)
  

If you don’t find what you need, contact us via https://novoa.co.uk/pages/contact-us or the floating chat bubble.

If you need help, we’ll make it easy.

Best ways to reach us

• Contact form: https://novoa.co.uk/pages/contact-us
  
• Floating chat bubble (fastest for quick questions)
  

Typical response time

We respond within 24 hours on weekdays (often sooner).

If your message is about an order, please include your order number so we can help immediately.